Donation Refund Policy

Last updated on May 15, 2019

Did you recently make a donation and later changed your mind about donating? Read on to see if you qualify for a refund. If you’ve recently made a donation through one of our websites and want a refund, you’re in the right place. Below you’ll find all the info on if you qualify for a refund and how to begin the process.

What types of donations can I request for a refund?

Any donation you make through an Abstract Era website or website affiliated with an Abstract Era donation process is eligible for a refund. Abstract Era cannot provide refunds for donations made outside of an Abstract Era website. Abstract Era can only refund a donation if Abstract Era has received the funds that were donated.

When are donations eligible for a refund?

All donations are eligible for a refund within 24 hours of the donation having been made for any reason. However, you must have not downloaded any content that was made available as a reward for the amount that was donated.

You will not be eligible for refunds for donations if you have been banned or you have otherwise violated the Terms of Service. In addition, you may not be eligible for refunds if Abstract Era determines that you are abusing the Donation Refund Policy.

How can I request a refund?

You can request a refund by clicking “Contact Us” on the Abstract Era game’s website for which you made the donation. You may also request a refund by emailing our support team at support@abstract-era.com, please title the subject of the email as “Donation Request” and provide your username, first and last name, email address, and date of the donation as well as the amount. The email or submission of the form on the “Contact Us” page of the website must have been sent within the eligible time period.

How will I get my refund?

By default, donations will be refunded to the payment method used to make the donation, but this may not always be possible depending on the payment method. You and Abstract Era may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.

If Abstract Era determines you are abusing the refund policy, you may not be eligible for refunds. The purpose of this policy exists so you can make donations with comfort. All donation refund requests are evaluated on a case by case method.

If Abstract Era revises this policy, any revisions will apply to subsequent donations.

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